Delivery:
We deliver goods in cooperation with the reliable OMNIVA team and the Lithuanian Post.
Shipping costs in Lithuania are automatically added to the invoice
Delivery in Lithuania:
Introducing OMNIVA
Delivery to Curonian Spit may take longer – when sending by Lithuanian Post
Delivery to Curonian Spit costs 11,6 € extra with OMNIVA or normally by Lithuanian post. If you choose delivery to Curonian Spit, the delivery will be sent to the e-mail address you specify. we will invoice you for the shipping costs in addition to the postal address. If you do not pay this invoice within 30 days, your order will be cancelled and your money will be refunded.
Delivery in European countries costs €8. If you choose delivery to other countries, the delivery cost is not included in the order amount. To help us find the best option, we will assess the dimensions and weight of the parcel and send an email to your email address. we will invoice you for the shipping costs in addition to the postal address. If you do not pay this invoice within 30 days, your order will be cancelled and your money will be refunded.
Delivery time: if the product is in stock, we will dispatch your order within a few working days of receiving payment. If production is required, the order will be processed within 5-21 working days
Delivery times vary by region.
We keep all orders for 30 calendar days.
If you need to keep it longer, please contact dovile@garbanota.lt or call 864675420, otherwise we will contact you ourselves.
Repayment:
If you don’t like or like the product, you can return it within 30 calendar days. In this case, the goods must be unused, undamaged and in the same condition as you received them. When you send it to us – please quote your order number and tell us why you want to return it, so we know where we need to improve. The buyer is responsible for the shipping costs of the returned item(s).
You can refuse an item even if the order has not yet been placed. In this case, please email dovile@garbanota.lt or call 864675420
We will cancel the order and refund your money if you have already paid.
If you have received a product that is of poor quality or has been damaged during delivery, please contact garbanota and we will help you find the best solution for you. You decide whether the product should be repaired, replaced with a product of the same quality, exchanged with another product or refunded.
Returns via post offices:
Dovilė Aleksonė
Tel: +37064675420
DPD, Raudondvaris, IKI, Kauno r.
Omniva Raudondvario IKI, Kauno r.
LP Expres Raudondvario IKI, Kauno r.
We undertake to refund your money within 14 days after you inform us of the return.
If we receive goods that are not to your liking, we will refund your money by bank transfer to the account from which you paid, or to the account you specified if you paid cash by courier.
If you are unsure about returning a purchased product, you can find more information at
You can submit a request/complaint about a product or service purchased in our online shop to the State Consumer Rights Protection Office (Vilniaus str. 25, 01402 Vilnius, el. p. tarnyba@vvtat.lt, tel. 852626751, on the website www.vvtat.lt, for its territorial units in the districts) or fill in the application form on the EGS platform http://ec.europa.eu/odr/
Warranty.
We also undertake to reimburse you at no extra charge or to replace or repair the goods within 2 years of purchase if they do not meet the quality requirements. t. y. the defect in the goods is not the fault of the buyer, nor is it due to wear and tear or improper maintenance.
If you have any further questions or requests, please contact dovile@garbanota.lt or call +370 6582 6535.
If the product is not covered by a quality guarantee, the consumer may bring a claim for defects in the product within 2 years of the date of purchase.
With best wishes
